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Demand Communication - Technical Follow-Up - Confirm The Order - Production And Delivery - Receive And Install - After-Sales Service
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1. Demand Communication
1. Customers provide detailed parameter information or drawings.
2. Customers describe the use needs and customization preferences, we provide design solutions according to customer needs.
2. Technical Follow-Up
1.Quotation process: There are drawings and technical personnel to determine drawings rationality -- -- -- configuration according to the drawing requirements offer -- -- -- the customer determine the quotation list.
2. No drawings quote process: customer requirements -- -- -- communication configuration requirements, we provide design, drawing -- -- -- according to the design scheme of quote -- -- -- the customer determine the quotation list.
3. Confirm The Order
After the customer confirms the quotation, communicate with the customer about the specific delivery time, payment method, transportation method, packaging method, etc., sign a formal contract with the customer, and the customer pays the corresponding amount according to the contract.
4. Production And Delivery
The production process is produced in strict accordance with the drawings, the factory inspection is carried out before delivery, and the packaging is shipped according to customer requirements.
5. Receive And Install
The customer can install and use the goods after confirming that the goods are in good condition. If the installation project encounters problems, he can apply for our technical assistance.
6. After-Sales Service
1. If customers have any quality problems after receiving the goods contact us, we will respond within 2 hours and propose solutions within 24 hours.
2. If customers have other questions to consult, please contact us, we will send professional and technical personnel.